Report an outage, ask about your bill, or find your nearest service center. The 905 hotline is free, 24/7.Report an outage, ask about your bill, or find your nearest service center. The 905 hotline is free and answers around the clock.
- Hotline 905Outages and emergencies. Free, 24/7.Outages, emergencies and urgent help. Free from any phone, 24/7.Call 905
- EmailQuestions, complaints, feedback.General questions, complaints and feedback. Reply within 2 working days.contact@eeu.et
- TelegramChat and outage updates for your area.Chat with the customer care team and get outage updates for your area.@eeuethiopia
- SMS alertsPlanned interruptions to your phone.Planned interruptions and restoration times, straight to your phone.Text to 9105Text your area to 9105
Send us a message
We reply within 2 working days. For outages, call 905 instead — it's faster.We reply within 2 working days. For power outages, use the 905 hotline or the outage centre instead — it's faster.
Head office
Mexico, Sengatera, NIB Bank HQ, Floor 7–17, Addis AbabaMon–Fri 8:30 AM – 5:00 PM · Sat 8:30 AM – 12:30 PM
Sat 8:30 AM – 12:30 PM
Regional service centers
See all service centers →Regional head offices — each coordinates the districts and centers in its area.Regional head offices — each coordinates the districts and service centers in its area.
Addis Ababa
Mexico, Sengatera
+251 11 466 0011
Oromia
Adama
+251 22 111 2233
Amhara
Bahir Dar
+251 58 220 1144
Tigray
Mekelle
+251 34 440 5566
Sidama
Hawassa
+251 46 220 7788
Somali
Jigjiga
+251 25 775 2211
South West
Jimma
+251 47 111 3344
Dire Dawa
Dire Dawa
+251 25 111 5566